18+ ONLY Directorate of Lotteries • Royal Government of Bhutan • Responsible Gaming Organisation
Head Office: Phuentsholing, Chukha Dzongkhag
🛡️ OFFICIAL PLAYER PROTECTION CHARTER

Responsible Gaming & Player Protection

འགན་འཁྲི་ཅན་གྱི་རྒྱན་ཤོག་ལམ་ལུགས། • རྒྱལ་གཞུང་འབྲུག་གི་རྒྱན་ཤོག་ལས་ཁུངས།

The Directorate of Lotteries, Royal Government of Bhutan operates DrukYul Lucky Lottery under strict public mandate as a recreational state initiative. We are firmly committed to preventing underage participation, protecting vulnerable players, and maintaining ethical gaming standards.

🔞 1. Strict Underage Prohibition (18+ Mandatory)

In strict accordance with the Penal Code of Bhutan, the regulations of the Ministry of Finance, and the statutory directives of the Directorate of Lotteries:

⚠️ Strictly Prohibited for Persons Under 18 Years

It is an offence under Bhutanese law for anyone under the age of eighteen (18) to purchase lottery tickets, participate in draws, or claim lottery prizes. All authorized lottery retailers and selling agents in Phuentsholing, Thimphu, and across Bhutan are legally required to verify government identification (Citizenship Identity Card / CID or Passport) before ticket sales or prize validations.

Any winning ticket presented by or on behalf of a minor under 18 years of age shall be deemed null and void, and all prize amounts will be forfeited to the Royal Government Consolidated Fund.

☸ 2. Core Principles for Responsible Participation

DrukYul Lucky Lottery is intended solely as an occasional form of community entertainment. Players should treat ticket purchases as an expenditure for leisure, never as an investment, livelihood, or solution to debt.

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Set a Strict Budget

Decide in advance how much money you can comfortably afford to spend without compromising living expenses, household budgets, or personal savings.

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Treat as Entertainment

Lottery draws are games of pure mathematical chance. Do not expect or rely on winning to solve financial difficulties or meet debt obligations.

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Never Chase Losses

If your ticket does not win, never attempt to recoup money by purchasing additional tickets beyond your planned recreation limit.

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Keep Balance in Life

Ensure lottery participation does not distract from family responsibilities, professional work, educational pursuits, or personal wellbeing.

📋 3. Player Self-Assessment Checklist

Reflecting on your gaming habits helps identify early indicators of problematic behavior. Ask yourself the following questions:

If you answered "YES" to two or more of these questions, we strongly encourage you to pause ticket purchases, initiate voluntary self-exclusion, and consult the confidential support resources listed below.

🔒 4. Voluntary Self-Exclusion & Safeguards

The Directorate of Lotteries provides a formalized Voluntary Self-Exclusion Program for individuals wishing to take a break or permanently cease lottery engagement.

• Formal Exclusion Registration: You may submit a written or electronic self-exclusion request to the Head Office in Phuentsholing. Exclusion periods can be established for 6 months, 1 year, 3 years, or indefinitely.

• Agent Notification: Upon enrollment, your details are registered across the authorized ticketing network to decline sales and promotional materials.

• Third-Party / Family Petitions: Concerned family members may request a counseling intervention through authorized social services and Directorate welfare officers.

🏥 5. Bhutanese Support Services & Helplines

Free, confidential, and professional guidance is available for individuals and families impacted by excessive gaming or behavioral addictions:

Directorate Player Welfare Division

Direct assistance, voluntary self-exclusion registration, and confidential inquiry handling.

Location: Phuentsholing, Chukha Dzongkhag Telephone (AFD): 05253087 Telephone (CEO): 05253090 PABX Exchange: 05253089 Office Hours: 09:00 AM – 05:00 PM BST (Mon–Fri)

National Healthcare & Wellness Resources

Mental health counseling, psychosocial support, and addiction rehabilitation services in Bhutan.

National Health Helpline: 112 (Toll Free in Bhutan) Phuentsholing General Hospital: Psychiatric & Counseling OPD Chithuen Phendey Association: Support & Rehabilitation Services National Referral Hospital (JDWNRH): Thimphu, Bhutan

👨‍👩‍👧‍👦 6. Parental Advisory & Digital Controls

Parents and guardians are encouraged to take proactive measures to ensure minors do not access online lottery verification portals or gaming materials: